Privacy Policy

Privacy Policy
Effective Date: March 28, 2025

This Privacy Policy describes how Lunaris Ventures LLC dba Rec Room World (“Rec Room World,” “we,” “our,” or “us”) collects, uses, discloses, and protects information when you visit www.RecRoomWorld.com, place an order, request support, fill out a form, or opt in to receive emails or text messages from us.

1. Information We Collect
We may collect the following categories of information:

Information you provide directly

Name
Email address
Mobile or other phone number
Billing address
Shipping address
Payment-related information submitted through checkout providers
Information submitted in quote requests, support requests, warranty requests, or contact forms
Information collected automatically

IP address
Browser type
Device information
Pages viewed
Referring website
Basic website usage and analytics data
Cookie and similar tracking information

2. How We Use Information
We may use your information to:

Process and fulfill orders
Provide quotes and customer support
Communicate about orders, shipments, parts, repairs, warranty matters, and service issues
Send transactional emails and administrative notices
Send marketing emails where you have subscribed or otherwise consented
Send text messages where you have expressly opted in
Improve our website, customer experience, products, and services
Detect fraud, abuse, or unauthorized activity
Comply with legal obligations

3. SMS Consent and Mobile Information
If you provide your mobile phone number and expressly opt in, you agree to receive SMS or MMS messages from Rec Room World for the purpose disclosed at the time of opt-in, such as customer care, order updates, delivery coordination, service notifications, and, where separately authorized, marketing or promotional messages.

Message frequency varies. Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for help.
You may also contact us at support@recroomworld.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be sold or shared with any third parties, except with vendors, platforms, and service providers that help us deliver messaging services, and only for those operational purposes.

4. Email Marketing
Where you sign up for marketing emails, we may send promotional content about products, offers, upgrades, accessories, and related announcements. You may unsubscribe at any time through the unsubscribe link in the message.

5. How We Share Information
We do not sell personal information in the ordinary course of business.

We may share information with:

Payment processors
Shipping carriers and freight providers
Website hosting providers
Customer support and CRM platforms
Email and messaging service providers
Analytics and fraud-prevention providers
Government or legal authorities where required by law
We require service providers to use information only as needed to provide services to us, subject to applicable contractual and legal obligations.

6. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand traffic patterns, remember preferences, and improve performance and marketing effectiveness. You can manage cookies through your browser settings.

7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, support, warranty history, legal compliance, dispute resolution, and recordkeeping.

8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices
You may:

Opt out of marketing emails by using the unsubscribe link
Opt out of text messages by replying STOP
Request access to, correction of, or deletion of certain personal information by contacting us, subject to legal and operational limitations
10. Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties.

11. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version becomes effective when posted with a revised effective date.

13. Contact Us
Questions or requests regarding this Privacy Policy may be sent to:
info@recroomworld.com


www.RecRoomWorld.com