FAQs

Have question or comments? We would love to hear from you! Please read our Frequently Asked Questions (FAQs) below first. If your question is NOT addressed below, please Contact Us. Please note that it can take up to 24 hours for us to respond. Thank you!

Yes, we are located in Columbus, Ohio. If you want to see something in person before making a purchase please give us a call at 614 208 7780 and we can make an appointment.

After connecting the game board or hard drive, just plug it in and start enjoying your favorite games. Our arcade game systems takes about 15 to 30 seconds to load.

Yes, compatible game boards and hard drives feature emulated games, which means these arcade games use the exact same code {Roms} as the original Arcades. They look and play just like you remember them. Even the glitches and cheats on those classic arcade games still work. For example, if you used a pattern to avoid the ghosts in Pac-man it works on our Arcades. Know the spot to sit in Centipede where you'll never die, sit there and rack up the high score on your RecRoomWorld Multicades. On our Virtual Pinball Machines the ball can even get stuck like classic pinball machines.

Compatible game boards and hard drives have different contents. Depending on the games that are important to you we can recommend which one of our Multicades is best suited.

In the unlikely event that you have a problem with your arcade game systems, please call us, text, or email us to open a support ticket with us via our Contact Us Page. We are here to help you!

Our individual Product Information Pages contain detailed specifications and dimensions of each product. They can be accessed by scrolling down on our Home Page.


Final weight varies based on your choice of optional upgrades and packaging. Please contact us for more details on the final weight of your item.

We only manufacture and sell the Multicade cabinets. We do not sell nor include the games.

However, compatible software and games are available via an unaffiliated international third party. You can also find them online in a variety of places and forums. Emulator Arcade Gaming has become a large ever growing online community and is constantly improving emulation software. We are here to assist you in maximizing your enjoyment of our MultiCades.

After you place your order we will contact you to discuss your artwork needs. Our prices INCLUDE a full set of artwork but you can tell us that you prefer a blank cabinet. You can choose from hundreds of pre-existing artwork choices or you can request custom designed artwork for an additional fee. We offer a $50 discount for blank arcade cabinets.

All of our pre-built arcades are built to exacting specifications. We do provide a large selection of optional upgrades. Please call or e-mail us for a custom quote with a complete list of available upgrades.

Yes, for an additional fee we can upgrade your computer's hard drive or memory. However, the default PC specs are fast enough to play most arcade games from the late 70's through mid-90's. We do however recommend our graphics card upgrade option to enable newer 2000 era arcade and console emulator games.

Yes, we use a fully programmable, custom-made control board in all our home arcade cabinets. This controller is fully programmable via an included software utility. If you have any questions our support team is ready to help.

Arcade games for MAME, commonly referred to as MAME ROMS, are files that contain the exact programming code downloaded from the original arcade machines.

Yes, in addition to arcade game ROMS, you can play any other games designed for Windows on our RecRoomWorld MultiCades® (not on our Jamma products). Some games, for example The Sims, require a mouse; the arcade's built-in trackball will function as a mouse allowing you to play these games on your Windows based arcade without opening up the keyboard door. Any PC game that is supported by our system specifications will run fine on your Multicade but more often than not it will require our optional graphics card upgrade. You can easily purchase additional Windows games from various online retailers. If you want us to check for compatibility of a specific game, just drop us an e-mail.

Yes, we ship worldwide. We have shipped as far as Hong Kong. All items are shipped FOB RecRoomWorld® facilities, located in Columbus, OH.

Shipping costs to foreign countries requires a customized shipping quote. If you'd like a shipping quote, just call or email us with your complete address as well as the product model you are interested in.

Lead times vary based on product model. Our Jamma based Multicades take 7 to 10 business days to ship. Our Virtual Pinball Machines take about 3 weeks to arrive at your doorstep. Customized Windows based MultiCades typically take 30-45 days to manufacture and to ship, depending on order levels. If there is an additional lead-time, we will let you know via email or phone call. 

Shipments usually take 3 to 4 business days via LTL or air freight carrier. Additionally, shipments to beyond points (rural locations, islands, etc) can take extra days to reach their destination.

Each arcade is shipped in a custom triple-wall box with over an inch of padding. When your arcade arrives, customers are provided at least ten minutes to inspect it and note any damage on the waybill/airbill. If you can't inspect the arcade, or see any damage to the box, simply list "possible damage" on the waybill/airbill. All shipments are fully insured, so in the unlikely event that your unit is damaged we will handle the claim. The customer may be required to work with the shipping company to arrange for pickup of the arcade game system. However, as long as you noted possible damage, we'll handle all the paperwork and send you a replacement unit as soon as possible. Even if the shipper denies our claim, we'll fix or replace your arcade game system without delay.

In the unlikely event your arcade game system isn't working properly when delivered, call or e-mail us immediately and one of our support technicians will assist you. We offer phone and e-mail support for the first 12 months. Once out of Warranty, don't worry, we are here to help long term at reasonable rates. We typically respond within 1 business day. Most issues can be handled via e-mail and may incur fees after your warranty expires.

Dealing with used arcade cabinets is beyond the scope of our business. The storage, repair, and resale of used cabinets would be another full time business venture all by itself.

Unless otherwise stated all RecRoomWorld products come with a 1-Year Warranty. In order for the warranty to become active the customer MUST open and inspect the arcade before signing for delivery. In the event that any product arrives damaged the customer must note the damage on the waybill/airbill, next to the customer's signature, upon receipt. Additionally, in the event of a damaged shipment the customer must open a claim with the shipper within 1 business day and cooperate with the claim process in a timely manner.

All issues with items that have another manufacturer's warranty must be handled by the manufacturer. Full warranty terms are included with third party product purchases, and available upon request.

We accept returns in sellable "as new" condition only with all original packaging within 14 days of purchase for a full refund minus all shipping costs. All returns must be authorized first by phone or email. Customer is responsible for all return shipping costs.

Custom-made and special-order items are not returnable, that includes any product with customer selected artwork choices.

In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.

Customers may cancel an order at any point prior to shipment. If an item has already been custom wrapped or processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items. 

We always try to print and apply our artwork wraps to match our customer's expectations. However, we cannot guarantee that the final colors on our artwork wraps will match exactly what you saw on your computer screen, especially since display screens are differently calibrated.

That being said, we can send preview pictures of our prints for approval before applying them upon request. In general, this has never been an issue, since our graphics department has a keen eye for detail and would automatically reject any major color fluctuations from the original intent.

If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order. 

In General

TRASIAN Manufacturing Ltd owns and operates this Website. This document governs your relationship with RecRoomWorld.com. Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website. This Website may contain links to other websites, which are not operated by RecRoomWorld.com. We have no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and RecRoomWorld.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of RecRoomWorld.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by RecRoomWorld.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we will provide you with an invoice listing various payment choices. If you choose to use a credit card, it will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Mameroom.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect RecRoomWorld.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trademarks, images of personalities and third party copyright Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with RecRoomWorld.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to RecRoomWorld.com.

Indemnity

You agree to indemnify, defend and hold harmless RecRoomWorld.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

RecRoomWorld.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and RecRoomWorld.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of RecRoomWorld.com.  

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